Beiträge von zircon

Greetings from Xiaomi!

Thank you for writing us. We will be glad to assist you.

I understand your concern that you are facing with the device network on your Redmi 4X. Please follow the below mentioned steps for the resolution of the issue:

I would request you to check the network bands of your device in the specifications. If it does not match to the particular carrier band width, so we cannot assure you that your device works with your region network because this particular product is designed on the basic requirement of that particular region. However, would request you to consult your telecom operator whether their SIM card is compatible with the phone in network or not. And then please follow below steps to solve this problem:

1. Please dial *#06# on your phone, and then check whether you can see the IMEI number. If you could, the phone might be in normal condition
2. Please re-install the SIM card and check whether it's good for use
3. Please dial *#*#4636#*#*, and check the "phone information", you'll find the network information here. If it's above -100dBm, the network condition is OK
4. Please change another SIM card on the phone and check whether it's working
5. Please change a new SIM card from your telecom carrier and then check whether it could use

Also, would request to follow the below mentioned steps in order to resolve this issue.

Preferred network:-

1. Go to Settings
2. Select Sim and mobile network
3. Select Sim ( through which using internet)
4. Select Preferred Network
5. Select LTE/3G/2G ( Select network according to your data pack)

APN Settings:-

1. Go to APN Settings and shuffle your Access point name

Manual Network:-

1. Go to Settings
2. Select Sim and mobile network
3. Select Sim ( through which using internet)
4. Select Cellular network
5. Select Manual

If the above steps don't help, then would request you to reset your device. Please follow the below mentioned steps in order to reset the device.

Sign Out from your Mi Account: -

1. Go to Settings
2. Select Mi Account
3. Then confirm to Sign Out

Create a Backup:-

1. Go to Settings
2. Select Additional Settings
3. Select Backup and Reset
4. Select Local Backups
5. Select Backup
6. Select Accounts and Contacts & Deselect System
7. Then select Backup so that a Backup would be created

For Finding Backup File:-

1. Go to Internal Storage
2. Select MIUI
3. Select Backup
4. Select All Backup

(Note :- Please save the backup file in your system so that your important data would be prevented)

Factory Data Reset :-

1. Go to Settings
2. Go to Additional Settings
3. Go to Backup and Reset
4. Tap on Factory Data Reset

Restoring data :-

1. Go to Settings
2. Select Additional Settings
3. Select Backup and Reset
4. Select Local Backups
5. Select Backup File
6. Select Restore in order to complete this process

If issue persists, please get in touch with the vendor/website from where the device was bought for further support. We wish to inform you that Xiaomi does not provide any sort of International Warranty or warranty on products which are purchased from any unauthorized seller.

Please note that Xiaomi does not provide any provision for International Warranty or warranty on products which are purchased from any unauthorized seller.

Please get in touch with us if you need any further assistance.

Thank you for being a valued customer. Have a great day ahead!